Governor LePage announces EBT System back online

9:33 AM, Oct 13, 2013   |    comments
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AUGUSTA, MAINE - Governor Paul LePage announced this morning the system that processes Electronic Benefits Transfer , or EBT cards, transactions has been restored and is now working properly.

"Access to EBT accounts has been restored, and card holders may now access their benefits at locations accepting EBT," said Governor LePage. The governor stressed "There is no need to talk to a Customer Service Representative about the system failure yesterday. All services have been restored."

A power failure at XEROX, a facilitator of EBT card payments, caused purchases in 16 states, including Maine, to be denied Saturday afternoon.
 
Commissioner of the Maine Department of Health and Human Services Mary Mayhew thanked the Maine people. "We appreciate your patience while Xerox worked to resolve this issue, and we apologize for any inconvenience. We realize that access to these benefits is very important to Maine families, and we will follow Xerox's investigation into the cause of the failure so we can ensure a similar interruption does not happen again.
As of this morning, all systems are back and fully functional.

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